Traffictoon#51 – How to Handle Negative Comments on Social Media

6/11/2014 with

These days, every business needs to learn how to handle negative comments on social media. We all appreciate the opportunities social media posts have opened for interacting with our customers and reaching out to new ones. However, the flip side of this is that a disgruntled customer’s (or even ex-employee’s!) complaints can become very public, […]