
In this day and age, everybody is on social media, particularly on Facebook. A lunch doesn’t get eaten, a gym weight lifted or an aeroplane flight taken, without news of it being posted to Facebook. Real-life conversations are happening around the content that gets posted to the internet, your success online hinges on your ability to shape […]
Traffictoon#51 – How to Handle Negative Comments on Social Media
6/11/2014 with
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These days, every business needs to learn how to handle negative comments on social media. We all appreciate the opportunities social media posts have opened for interacting with our customers and reaching out to new ones. However, the flip side of this is that a disgruntled customer’s (or even ex-employee’s!) complaints can become very public, […]